Privacy Policy

Effective Date: 21st July, 2025
Last Updated: 21st July, 2025

Introduction

At Cars2Go (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website at cars2go.com, visit our dealership, or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide to us, including:

Contact Information:

Full name
Email address
Phone number
Mailing address
Preferred contact method

Vehicle and Purchase Information:

Vehicle preferences and interests
Trade-in vehicle details
Purchase history
Service history
Financing and credit information

Account Information:

Username and password
Account preferences
Saved vehicle searches and favorites

Communication Records:

Customer service inquiries
Chat transcripts
Email correspondence
Phone call records (where legally permitted)

Information We Collect Automatically

Website Usage Information:

IP address
Browser type and version
Device information
Pages visited and time spent
Referring websites
Click-through data

Cookies and Tracking Technologies:

Session cookies
Persistent cookies
Web beacons
Analytics data
Advertising identifiers

Information from Third Parties

We may receive information about you from:

Credit Reporting Agencies:

Credit scores and reports
Financial history
Identity verification data

Vehicle History Services:

CarFax reports
AutoCheck data
Service records

Marketing Partners:

Demographic information
Interest profiles
Contact information verification

How We Use Your Information

Primary Uses

We use your personal information for:

Vehicle Sales and Services:

Processing vehicle purchases and sales
Arranging financing and insurance
Scheduling test drives and appointments
Providing vehicle maintenance and service
Managing trade-in evaluations

Customer Service:

Responding to inquiries and requests
Providing customer support
Resolving complaints and issues
Following up on services provided

Account Management:

Creating and maintaining your account
Personalizing your experience
Saving your preferences and favorites
Providing account security

Secondary Uses

Marketing and Communications:

Sending promotional emails and newsletters
Providing special offers and discounts
Announcing new vehicle arrivals
Sharing relevant automotive content
Conducting customer satisfaction surveys

Business Operations:

Analyzing website usage and performance
Improving our services and website
Training staff and quality assurance
Legal compliance and record keeping
Fraud prevention and security

Information Sharing and Disclosure

When We Share Your Information

Service Providers:

We share information with trusted third parties who assist us in:

Payment processing
Credit checks and financing
Vehicle history reports
Website hosting and maintenance
Email marketing services
Customer relationship management

Business Partners:

Financing companies and lenders
Insurance providers
Extended warranty companies
Vehicle manufacturers for recalls and service bulletins

Legal Requirements:

We may disclose your information when required by:

Law enforcement agencies
Court orders or subpoenas
Government regulatory agencies
Legal proceedings

Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

What We Don’t Share

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

Data Security

Security Measures

We implement various security measures to protect your personal information:

Technical Safeguards:

SSL encryption for data transmission
Secure servers and databases
Regular security updates and patches
Access controls and authentication
Network firewalls and monitoring

Physical Safeguards:

Secure facilities with restricted access
Locked filing cabinets for paper records
Security cameras and alarm systems
Employee background checks

Administrative Safeguards:

Privacy training for employees
Data access policies and procedures
Regular security audits
Incident response procedures

Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law.

Your Rights and Choices

Access and Control

You have the right to:

Access Your Information:

Request copies of personal information we hold
Verify the accuracy of your data
Understand how your information is used

Update Your Information:

Correct inaccurate personal information
Update your contact preferences
Modify your account settings

Delete Your Information:

Request deletion of your personal information
Close your account
Withdraw consent for processing

Communication Preferences

You can control how we communicate with you:

Email Communications:

Unsubscribe from marketing emails
Adjust email frequency preferences
Choose specific types of communications

Phone Communications:

Opt out of promotional calls
Set preferred contact times
Choose text message preferences

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights including:

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising privacy rights

Cookies and Tracking Technologies

Types of Cookies We Use

Essential Cookies:

Website functionality
Security features
User authentication
Shopping cart functionality

Analytics Cookies:

Website usage statistics
Performance monitoring
User behavior analysis
Traffic sources

Marketing Cookies:

Personalized advertising
Retargeting campaigns
Social media integration
Third-party advertising networks

Managing Cookies

You can control cookies through:

Browser settings
Cookie preference center
Third-party opt-out tools
Device settings for mobile apps

Third-Party Links and Services

Our website may contain links to third-party websites and services. This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Integrated Services

We use various third-party services including:

Google Analytics for website analytics
Facebook Pixel for advertising
Credit reporting agencies for financing
Payment processors for transactions

Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

If you are located outside the United States, please note that your information may be transferred to and processed in the United States, where privacy laws may differ from those in your country.

Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes
Enforce our agreements

Retention Periods

Account information: Until account deletion
Transaction records: 7 years for tax purposes
Service records: As required by law
Marketing data: Until you opt out

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

Posting the updated policy on our website
Sending email notifications to registered users
Displaying a notice on our website

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

Contact Information

Privacy Questions

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Cars2Go Privacy Team
📧 Email: Jeremiah@cars2gollc.com
📞 Phone: 3093869996📍 Address: 2243 Westgate Dr unit 401 Bloomington illinois 61705

Data Protection Officer

For specific privacy rights requests: 📧 Email: dpo@cars2go.com

Response Time

We will respond to privacy inquiries within 30 days of receipt.

State-Specific Privacy Rights

California (CCPA/CPRA)

California residents have specific rights under the California Consumer Privacy Act. For more information, visit our [California Privacy Rights] page.

Other States

We comply with privacy laws in all states where we operate. Contact us for state-specific privacy information.

Consent

By using our website and services, you consent to our Privacy Policy and agree to the collection and use of your information as described herein.

Last Updated: 21st July, 2025
Effective Date: 21st July, 2025

Website link: Cars2golls.com

This Privacy Policy is subject to change. Please review it periodically for updates.